faq

Welcome to the FAQ section! We’re here to help you get the most out of your matcha experience. If you don't see your question below, feel free to contact us at Info@WhikdMatcha.com

ORDERS & PAYMENT

Q: How do I place an order?

A: Simply browse our products, add items to your cart, and check out securely through our website.

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and PayPal.

Q: Can I change or cancel my order after placing it?

A: If your order hasn’t been processed yet, contact us at Info@WhiskdMatcha.com as soon as possible. Once shipped, we cannot modify or cancel orders.

SHIPPING & DELIVERY

Q: Where do you ship?
A: We currently ship within the US. If you're outside these areas, email us and we'll do our best to help.

Q: How long does shipping take?
A: Orders are typically processed in 1–2 business days and shipping takes 3-7 business days, depending on your location.

Q: How much is shipping?
A: Shipping rates are calculated at checkout.

RETURNS & REFUNDS

Q: Can I return a product?
A: We accept returns of unopened and untampered products within 7 days of delivery. See our Return Policy for details.

Q: When will I get my refund?
A: Refunds are processed only after we receive the returned item and inspect it. Please allow 5–10 business days for the refund to appear on your original payment method.

PRODUCT AND PREPARATION

Q: What makes matcha "ceremonial grade"?

A: Ceremonial grade matcha comes from the youngest tea leaves, grown in shade for 3-4 weeks before harvest. It's stone-ground to an ultra-fine powder with a vibrant jade color, smooth texture, and naturally sweet flavor with no bitterness. Only about 10% of all matcha qualifies as ceremonial grade.

Q: How is your matcha different from others?

A: We source exclusively ceremonial grade matcha directly from traditional farmers in Uji, Japan. Our matcha is stone-ground to order, certified organic, and tested for quality. We never mix grades or compromise on authenticity.

Q: How should I store my matcha?

A:Keep your matcha in the refrigerator in its original tin to preserve freshness, color, and flavor. Properly stored, it will maintain peak quality for 6-12 months.

Q: Why is ceremonial grade matcha more expensive?

A: The careful cultivation process, hand-picking, traditional stone-grinding, and small batch production make ceremonial grade matcha significantly more labor-intensive than regular tea. You're investing in centuries of refined craftsmanship.

Q: Can I use this matcha for cooking?

A: While our ceremonial grade matcha can be used for culinary purposes, it's specifically optimized for traditional preparation and drinking. Its delicate flavor profile truly shines when whisked with water.

Q: How do I prepare matcha?

A: While there are many ways to prepare a good matcha, heres our perfect cup