shipping policy

Effective Date: 07/14/2025

thank you for shopping with whisk'd matcha! we’re committed to getting your matcha to you as quickly and smoothly as possible. please review our shipping policy below.

order processing

orders are processed Monday through Friday, excluding holidays.
please allow 1-2 business days for processing before your order ships.
you’ll receive an email confirmation with tracking information once your order has shipped.

shipping rates & delivery times

we currently ship to customers within the US.

shipping options

standard shipping

5-7 business days, cost calculated at checkout

note: delivery times are estimates and may vary depending on your location and carrier delays.

order tracking

once your order ships, you’ll receive a tracking number via email. You can use this to monitor your delivery status in real-time.

shipping delays

while we do our best to ensure timely delivery, we are not responsible for delays caused by:

weather conditions
carrier issues
customs (for international shipments)
incorrect or incomplete shipping addresses

please double-check your address before placing your order.

lost or stolen packages

once a package is marked as delivered by the carrier, we are not liable for lost or stolen packages. If your package is missing, please:

check with neighbors or building management
contact the shipping carrier
email us at Info@WhiskdMatcha.com for further assistance

incorrect address policy

if an order is returned due to an incorrect or incomplete shipping address, we’ll contact you to arrange re-shipment. Additional shipping fees may apply.

if you have any questions about your shipment, please reach out to:

whisk'd matcha
email: Info@WhiskdMatcha.com

FAQ

return policy

shipping policy